These terms & conditions set out the terms between you (the customer) and us (Perfect Subliminal). Use of this website and/or any service offered within constitutes full acceptance of these terms & conditions.
Ordering Our Products and Services
You must make sure that the contact/shipping information you provide is correct at the time of placing an order. We reserve the right to refuse or delay any order containing incomplete or unverifiable details, or where fraudulent activity is suspected.
All of our products are intended for use only by adults and should not be used by children unless the products purchased clearly indicate that they are suitable for use by children.
Persons with epilepsy should not use our products without first seeking medical advice from a physician. Please read our Disclaimer for more info.
Shipping & Custom Duty
Worldwide delivery is free and all CD titles are provided with a free MP3 version which is available to download immediately after purchase. All orders are currently shipping from the USA and are usually dispatched within 1-2 working days. Delivery times can vary, but tend to be as follows: USA (2-3 days average, 2 weeks max), OVERSEAS (5-10 days, 4 weeks max).
If the delivery address is outside of the USA, you accept full responsibility for any customs duties incurred in the country to which the products are shipped. Additionally, slight delays can occur if your order is subject to inspection by local customs authorities, so please allow up to 28 days before reporting your item(s) as undelivered. We cannot be held responsible for any delays due to industrial disputes or actions and occurrences outside of our control.
In the unlikely event that your order cannot be shipped for any reason, because you will have already received a download version of the product, you will be contacted and offered a partial refund instead of delivery of the CD(s).
If you experience a fault with a product it can be replaced free of charge, at our discretion, or returned to us for a refund (subject to our returns policy below).
Cancellations, Returns and Refunds
You may cancel your purchase, but you must notify us in writing (via email only) within 30 days from the day you placed your order. All returned goods must be in “as new” condition for a refund to be issued (unless faulty).
To return a physical product, please do the following:
1. Email us and wait for a reply from us to authorize return of the product.
2. Write your order number and the reason for the return on a piece of paper.
3. Repackage the product in its original packaging (including everything that came with the product) and return to the address provided by us at the time of authorization. Please note, this address may be in the UK depending on the product(s) ordered.
When returning a product, you are responsible for paying any postage or shipping costs. We recommend that all returns are sent by registered post, as we cannot give refunds for any items lost or stolen in transit. If a returned item is lost or stolen in the post, you should claim compensation from the company that shipped the item.
Subject to the above conditions being met, we will refund the purchase price of a returned product within 30 days of receiving written notification of your intention to return the product.
For digital products, you agree that when a refund is issued, you may no longer use the product in any way. Continued use of the digital product constitutes a willfull violation of copyright law.
We aim to respond to all customer queries within 24 hours but during busy periods, please allow up to 5 working days for a response.
When you purchase Perfect Subliminal’s products, downloadable and/or physical, you agree to do so only for your own personal and non-commercial use. You agree to not copy, reproduce, distribute or use the products in any other way; nor will you sell, transfer, lease, modify or publicly perform the products in any way.
All content on our website is our copyright, unless otherwise stated. Our design, layout and text must not be copied, edited or otherwise manipulated without our express prior written consent.
Update and Modification Of Terms
We reserve the right to update and modify these terms & conditions at any time, and without notice. These terms were created on Sep 15, 2010 and updated on Apr 5, 2017.
If you have any questions regarding these terms and conditions, please contact us via the contact page on this website.