I’ve downloaded my purchase. How do I open it?

Home / FAQ / I’ve downloaded my purchase. How do I open it?

Our digital products have been compressed into “zip files” and will need extracting after downloading…


PC users: There are many ways to open zip files on PC, and unless you already have decompression software installed, we recommend downloading and installing a free program called “7-Zip” from http://www.7-zip.org/ to help out. After downloading your purchased product – which, unless you specify a destination, will likely be saved in the “Downloads” folder, which can be found in the “Documents” folder of your user directory (selectable from the Start Menu) – simply right-click the zip file and select “Extract” from the 7-Zip menu. Choose a destination (i.e. Desktop) and click OK to extract the product folder.

Mac users: After downloading your purchased product, simply double click the zip file to extract the folder, or use a free decompression program to open the files – there are many to choose from, including “The Unarchiver” (see http://wakaba.c3.cx/s/apps/unarchiver.html for more info).

Please note: Download links are valid for 3 days and can be used up to a maximum of 3 times. Please contact us if you require links to be reactivated.